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Resident Services Coordinator (Full time)

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Job ID:
Full Time/Part Time:
Full Time
James Bay Care Centre - 336 Simcoe St., Victoria, BC V8V 1L2
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Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.

Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter. They assist in ensuring superior accounting practices or accounts payable and receivables.

Key Responsibilities

- Responsible for staff scheduling
- Liaises with Residents, families, and outside agencies
- Ensures that all appropriate contacts, including area physicians, are established and maintained within the community in order to maximize the availability of potential tenants/residents and to obtain feedback with regard to the services required.
- Participates in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement.
- Assists with maintaining the business files of Residents, Employees, Suppliers and Service Contracts.
- Ensures that potential clients and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run pre-admission seminars and other appropriate workshops in co-operation with other staff.
- Provide additional payroll and general office support as required.
- Work in a position of trust with vulnerable adults (residents).
- Uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct.
- Complete other duties as assigned.


- Community college level Business Accounting courses or equivalent
- Previous experience in health care or with geriatric patients an asset.
- Must have experience in Microsoft Word, Windows & Excel along with other general computer applications.
- Proficiency in a second language is an asset.
- Knowledge of Empath, E-Admin and Kronos operating systems considered an asset.
- Proven ability to close sales and experience in working effectively with seniors in a health care environment.
- Marketing experience would be a great asset.
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. 

Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.

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