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IT Application Specialist

Job ID:
R9731
Full Time/Part Time:
Full Time
Location:
Support Office - Ontario - 5015 Spectrum Way, Suite 600, Mississauga, ON L4W 0E4
Date Posted:
Nov 25, 2021
 
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Description

Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.

Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

The Application Specialist is responsible to partner closely with our key business partners and ensure our corporate applications are meeting the business needs and performing as expected.  The Application Specialist serves as the subject matter expert and leads initiatives that improve application functionality and business process that result in high business value.

Key Outcomes:                

  • Customer satisfaction achieved in SLA requirements and project deliverables

  • Improved processes and documentation

  • Active participation in portfolio management

Key Responsibilities:

  • To manage, maintain and support the business applications on a daily basis to ensure our corporate applications are meeting the business needs (SLAs) and performing as required;

  • To lead and/or participate in projects as a technical subject matter expert;

  • To provide second-tier support to business users, resolve issues, and escalate when necessary;

  • To improve first-tier support services through training, documentation, and regular communication with our first-tier support team;

  • To recommend technical and process improvements based on current and future projections for application architecture, integrations, and business needs;

  • To engage regularly with the business to ensure understanding of specific Corporate & LOB needs with respect to systems/applications;

  • To liaise between external vendors, internal stakeholders and customers to maximize the functionality of applications;

  • To review product upgrade release notes for enterprise applications, recommending changes for improvement as needed;

  • To support organizational audit and governance processes with documentation and application walkthroughs;

  • To participate in vendor management and vendor relations;

  • To assist with reporting, data extract requests, and data management;

  • To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct;

  • To complete all other tasks as assigned.

Required Education, Credentials and Experience:

  • Post-secondary specialized IT degree, diploma, or equivalent work experience

  • Minimum 5 years of experience in a directly related position,

  • Effective interpersonal skills and relationship-building skills

  • Strong oral and written communication skills 

  • Participate as a strong, collaborative team player

  • Comfortable presenting ideas to stakeholders and leading group meetings 

  • Excellent organization skills, proven analytical abilities and decision-making capabilities

  • Must have the ability to work under tight deadlines and changing priorities 

  • Ability to balance the workload of day-to-day support and multiple projects, and manage stakeholder expectations

  • Experience working in and supporting an enterprise Windows environment

  • Experience working with SQL Server databases, queries, and integrations

  • Experience supporting system integrations

  • Experience working with Yardi or PointClickCare would be considered an asset

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. 

Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.

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