Join our Talent Network
Skip to main content

Customer Support Advisor

This job posting is no longer active.

Job ID:
R9498
Full Time/Part Time:
Full Time
Location:
Calgary, AB
 
Save Job Job Saved

Description

Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.

Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

The Customer Support Advisor (internally known as Senior Living Advisor) is a trusted advisor for older adults and anyone who may be interested to learn more about seniors living, including looking for valuable information on healthy aging. As a trusted partner within the contact center environment, the Senior Living Advisor provides a platform to collaboratively manage queries, educate and redirect while providing the highest level of customer service. This is a work from home position.

Key Responsibilities:

  • Actively listen to customers to analyze their needs and offer customized solutions;

  • Be a source of knowledge to customers on the Revera brand;

  • Passionately connect and build rapport with a variety of customers and their changing needs;

  • Professionally handle requests for service and inquiries;

  • Follow standardized procedures and workflows to accurately gage a complaint and ensure effective recording and communication to the appropriate internal partners;

  • Identify trends and know when to recommend further investigation to appropriate team members;

  • Support inbound and outbound sales inquiries via call, chat and email;

  • Leverage technology to manage and log the contacts, support the communication of any feedback or concerns and accommodate any regulatory reporting requirements;

  • Record lead inquires directly from lead purchase vendors;

  • Receive intake from hospital, record and redirect information to appropriate contacts;

  • Provide Social Media scans and follows standard process in escalating issues as required;

  • Speak to Media Releases on National and Regional awareness programs.

Qualifications:

  • A degree or diploma related to the Social Sciences, Business Administration, or Nursing

  • 3-5 years customer service experience

  • Ability to adapt in a fast paced work environment

  • Proven customer service skills and ability to communicate effectively with both internal and external clients

  • Must possess positive, enthusiastic attitude, good people skills, and professionalism

  • Ability to work independently without constant supervision

  • Proficiency with Microsoft Office Suite, internet navigation, social media and keyboarding

  • Exceptional verbal and written communication skills

  • Proficient with communication technology and electronic communication

  • Previous experience working in a healthcare setting (Long term care, Retirement)

  • Flexibility with hours of work including availability evenings & weekends

  • Knowledge of Yardi operating system is an asset

  • Valid Vulnerable Sector Screening

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. 

Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.

Share: mail