Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.
Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.
Reporting to the Executive Director, the Assistant Executive Director works in collaboration with the Executive Director to ensure that the overall management and operation of the Retirement Residence provides high standards of service and value to our residents within, profit and margin expectations, and in a manner consistent with Revera's Retirement vision, mission and guiding principles.
- To collaborate with the Executive Director to select, orient and monitor the performance of departmental and program managers;
- To conduct annual performance appraisals in collaboration with the Executive Director;
- To participate in the development of the residence annual operating and capital budgets and ensure conformance to approved budgets on an ongoing basis;
- To establish residence goals and objectives in conjunction with the Executive Director and ensure that these are met within available budgetary and fiscal resources, and appropriate time frames;
- To administer collective agreements on a day-to-day basis and, together with the Executive Director, represents the company in the grievance and collective bargaining process;
- To share joint responsibility with the Executive Director and Director of Marketing for all sales and marketing functions of the residence to optimize occupancy;
- To conduct community and hospital outreach;
- To develop and maintain strong community relationships to maximize the availability of potential residents and to obtain feedback with regard to the services required;
- To participate in Care Conferences as required;
- To meet with resident's families to resolve issues;
- To work in a position of trust with vulnerable adults (residents);
- To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct;
- To complete other duties as assigned.
- Certificate / Degree in Business, Sales, Hospitality Management, Health, and / or Social Services
- Minimum of one (1) year relevant management experience, preferably in a retirement residence, hotel, or other hospitality industry setting
- Must possess strong leadership abilities
- Solid understanding of business planning processes and key business metrics to be achieved
- Property management and maintenance experience is an asset
- Sales and marketing experience is preferred to drive superior performance/results
- Thorough understanding of effective HR practices and policies
- Must possess good written and oral communication skills with the ability to effectively supervise the activities of department managers
- Must have demonstrated sound financial knowledge and understanding of how decisions can affect/impact results (NOI, operating margins, Occupancy, REVPAS)
- Computer proficiency (Microsoft Office applications)
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.
Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.