Senior Living Advisor - Remote

Description

Revera owns and operates retirement residences and long term care homes in the senior living sector. 

Purpose. Passion. People.

We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

The Senior Living Advisor is a trusted advisor for older adults and anyone who may be interested to learn more about seniors living, including looking for valuable information on healthy aging. As a trusted partner within the contact center environment, the Senior Living Advisor provides a platform to collaboratively manage queries, educate and redirect while providing the highest level of customer service.

Key Responsibilities:

• Actively listen to customers to analyze their needs and offer customized solutions;

• Be a source of knowledge to customers on the Revera brand;

• Passionately connect and build rapport with a variety of customers and their changing needs;

• Professionally handle requests for service and inquiries;

• Follow standardized procedures and workflows to accurately gage a complaint and ensure effective recording and communication to the appropriate internal partners;

• Identify trends and know when to recommend further investigation to appropriate team members;

• Support inbound and outbound sales inquiries via call, chat and email;

• Leverage technology to manage and log the contacts, support the communication of any feedback or concerns and accommodate any regulatory reporting requirements;

• Record lead inquires directly from lead purchase vendors;

• Receive intake from hospital, record and redirect information to appropriate contacts;

• Provide Social Media scans and follows standard process in escalating issues as required;

• Speak to Media Releases on National and Regional awareness programs.

Qualifications:

• A degree or diploma related to the Social Sciences, Business Administration, or Nursing

• 3-5 years customer service experience

• Ability to adapt in a fast paced work environment

• Proven customer service skills and ability to communicate effectively with both internal and external clients

• Must possess positive, enthusiastic attitude, good people skills, and professionalism

• Ability to work independently without constant supervision

• Proficiency with Microsoft Office Suite, internet navigation, social media and keyboarding

• Exceptional verbal and written communication skills

• Proficient with communication technology and electronic communication

• Previous experience working in a healthcare setting (Long term care, Retirement)

• Knowledge of Yardi operating system is an asset

• Valid Vulnerable Sector Screening

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.