National Training Manager (Hybrid)

Description

Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.

Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

Reporting to the Vice President, Human Resources, the National Training Manager will drive a learning and high-performance culture in Retirement Operations through partnership with relevant stakeholders, and by leading the design and maintenance of tools, courses and programs for all levels in the business.

Key Outcomes:

• Drive strategy, assessment and content delivery across disciplines;

• Manage and maintain orientation and onboarding programs for management and frontline roles;

• Support functional learning initiatives;

• Facilitate learning courses and programs through various delivery methods; and

• Maintain guidelines for tracking and communicating learning requirements related to learning center content.

Key Responsibilities:

• Collaborate with various stakeholders to assess, design, implement, evaluate and revise educational and continuing education content and programs for Retirement residence employees (front line and site management) related to resident care/service/recreation and management of quality/risk safety issues/investigations;

• In partnership with the Regional HR Business Partner (RHRBP) and regional teams, assess and manage the effectiveness of training;

• Maintain an education section on the Revera intranet (MyRevera) and Workday (HRIS) for access by site management and staff;

• In partnership with functional or RHRBP leads, co-deliver educational programs via web conference and/or in person;

• Work collaboratively with the National Team to ensure education programs are aligned with business priorities and requirements;

• Monitor quality metrics and analyze performance indicators, balanced scorecard and satisfaction surveys related to the scope of this position;

• Design education and communication tools to support standard and site operations as per RHA legislation requirements;

• Participate and network with other providers to seek insights to industry trends and learning innovations;

• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct; and

• Complete all other duties as assigned.

Required Education, Credentials and Experience:

• Diploma and / or degree in associated Human Resources, Adult Education, a health discipline and / or social services;

• Minimum of five (5) years of relevant HR experience, preferably in the retirement care sector;

• Excellent writing, editing and proof-reading skills and experience in a wide variety of communications vehicles and styles;

• Knowledge of a learning platform and or HRIS such as Workday preferred;

• Demonstrated business acumen to identify training solutions to address a business need;

• Demonstrated ability to manage conflicting priorities, manage scheduling on a large scale and to manage multiple projects to tight timelines;

• Excellent leadership, teamwork, organization and collaboration skills;

• Highly motivated and results-driven;

• Experience and high level of comfort dealing with all levels of management; and

• Computer proficiency in Microsoft Office applications.

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.