National Manager – Sales Training

Description

Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.

Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.

Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.

Mission:

Under the general direction of the Vice President - Sales & Marketing and working with the Learning department for training program design, the National Manager - Sales Training ensures that effective, Revera-specific sales training programs are developed, maintained and updated to meet evolving business needs. The incumbent will ensure that all employees directly involved in the Revera sales process are fully trained, knowledgeable and skilled in sales principles and methods.

Key Outcomes:

• All employees directly involved in sales are well-trained, knowledgeable and skilled in applicable best practices methods

• Revera-specific sales training programs are developed and maintained

• Sales training is professional quality and effectively designed using applicable adult learning principles

• Sales training programs are updated as required to meet changes in best practices, end user requirements and sales strategy

• All new Sales Consultants and Executive Directors receive sales training according to the established onboarding timeline

• A regular schedule of training updates and refresher training maintained

Key Responsibilities:

• Working with subject matter experts in Revera’s Learning department, design sales training programs to meet the specific needs of Sales Consultants, Executive Directors and other individuals directly involved in sales;

• Demonstrate excellence in sales training facilitation;

• Personally facilitate sales training programs to target audience;

• Track training delivered to target audience members;

• Ensure that target audience members receive required training;

• Proactively follow-up with target learners and management team to ensure full participation;

• Assess effectiveness of training through knowledge tests and training follow-up as required;

• Asses and report on learner satisfaction with sales training programs;

• Modify training program content and/or delivery methods to improve effectiveness of sales training programs;

• Incorporate feedback from learners to improve program content and learner satisfaction;

• Develop specialized training programs as required;

• Update and training as required to meet evolving business needs and strategy;

• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct duties as assigned;

• Complete all other duties as assigned.

Required Education, Credentials and Experience:

• Completed post-secondary education (Business preferred)

• Must have at least 5 years of successful sales experience

• Proven experience effectively delivering sales training

• Expert communication skills

• Ability to engage and communicate to groups, in person or through electronic media

• Knowledge of adult learning principles and instructional design principles

• Must demonstrate knowledge of Sales concepts, skills, processes, and programs

• Demonstrated success as an effective influencer and expert communicator

• Strong computer skills

• Must be willing to travel locally within assigned area

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.